FAQ

Crestline Townhomes – CDCTA - FAQs

Last Update: 06/24/2025

Board Meetings:

How do I find out when the next Board meeting takes place?

Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting.

Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSq after they have been approved.

Common Area Maintenance:

What does the Association maintain and what am I responsible for maintaining?

Declaration Article 6 – Maintenance Responsibility

Section 6.1 - By the Owner. Each Owner is obligated to maintain and keep in good repair all portions of the Owner's Lot consistent with the Community-Wide Standard. This maintenance responsibility includes, but is not limited to, the following:

Improvements. Each Owner is responsible for maintenance, repair, and replacement of the property and Improvements located within their Lot boundaries as follows: exterior lighting; decks; patios; handrails; sidewalks (including snow removal from sidewalks and porches); walkways on Lots; all exterior doors and storm or screen doors; windows and window screens; painting or staining the exterior surfaces of the Residence; fences; water, sewer and gas lines serving the Lot (excluding main lines that serve all Lots in a building); and any other approved Improvement on the Lot. Paint colors for exterior surfaces of the townhome building, the front door, and the address sign are designated by the Association. Owners are responsible for solar systems and their components, and for removal and reinstallation of rooftop components to allow the Association access to the roof to perform its maintenance responsibilities. Any exterior modifications must be submitted to the Architectural Review Committee and receive prior written approval prior to commencement of work as provided in Article 8 of this Declaration.
Landscaping. Each Owner is required to maintain the landscaping on the Lot in a safe, neat, attractive, and well-kept condition, which includes: lawns mowed regularly; hedges, shrubs, and trees pruned and trimmed; adequate watering; replacement of dead, diseased, or unsightly vegetation; and regular removal of weeds and debris. Side areas adjacent to end units 5403, 5415, 5427, 5429, 5439, and 5417 are the Owner's maintenance responsibility. Landscaping will not be maintained in any manner that impairs the ability of drivers to have unobstructed views from the street.
Drainage. The Owner of Lots 5429, 5431, 5433, 5435, 5437, and 5439 must keep the drainage ditch located in their rear yards clear and clean at all times. Drainage ditch covers must be easily removable and must receive the prior written approval of the Architectural Review Committee before installation as provided in Article 8 of this Declaration. If a resident requests that a neighbor flush and clean their drainage ditch due to debris or odor and the neighbor fails to accommodate the request, the requesting party may notify the Association and the Association may proceed with enforcement action as authorized in this Declaration and covenant and rule enforcement policy.

Each Owner must perform their obligations in a manner that does not unreasonably disturb other Owners and Residents. Any maintenance or repair performed on or to the Common Areas or areas of Association responsibility by an Owner or Resident will be performed at the Owner's sole expense, and the Owner or Resident is not entitled to reimbursement from the Association even if the Association accepts the work.

Section 6.2 By the Association. The Association will maintain and keep in good repair as a Common Expense the Common Areas of the Community. Maintenance of the Common Areas includes, but may not be limited to, carports (covered and uncovered), Common Area lighting, irrigation system, main sewer/water/gas lines serving each building, and trees and bushes. The Association will also maintain and keep in good repair townhome roofs, skylights, siding, gutters, and downspouts. The foregoing maintenance will be performed consistent with the Community-Wide Standard.

If the Association determines that the need for maintenance, repair, or replacement of the Common Areas or other area of Association responsibility is caused through the willful or negligent act of any Owner or Resident or their family, guests, lessees, or invitees, the Association may assess the cost of that maintenance, repair, or replacement against the Owner's Lot, which cost will become the Owner's personal obligation, a lien against the Lot, and collected as provided in this Declaration and the Association's collection policy.

Section 6.3 Failure to Maintain. If the Association determines that any Owner has failed or refused to properly discharge his maintenance, repair, or replacement obligations as provided in the Governing Documents, the Association will give the Owner written notice of the Owner's failure or refusal and of the Association's right to provide necessary work at the Owner's sole cost and expense. The notice will describe with reasonable particularity the work the Association deems necessary.

The Owner will have 30 days to control weeds, grass, and/or other unsightly growth on the Lot and six months to complete maintenance or repair to the Residence or other Improvements on the Lot. If the maintenance or repair of the Residence or other Improvements on the Lot cannot reasonably be completed within such time period, the Owner must commence replacement or repair within 30 days. If the Association determines that: (a) an emergency exists or (b) the Owner has not complied with the Association's demand, the Association may perform the work, then assess the cost of that maintenance, repair, or replacement against the Owner's Lot, which cost will become the Owner's personal obligation, a lien against the Lot, and collected as provided in this Declaration and the Association's collection policy.

For the purpose of performing the maintenance referred to in this Article, the Association, through its duly authorized agents or employees, has the right, after reasonable notice to the Owner, to enter any Lot at reasonable hours on any business day.

Section 6.4 Maintenance Standards and Interpretation. The maintenance standards and enforcement and the interpretation of maintenance obligations under the Governing Documents may vary from one term of the Board to another term of the Board. These variances do not constitute a waiver of any right to adopt and enforce maintenance standards. No decision or interpretation by a prior Board constitutes a binding precedent with respect to subsequent Board decisions or interpretations.

Section 6.5 Party Wall Maintenance and Covenants.

Each wall and fence built as part of the original construction of the Residence or Lots which services and separates any two adjoining Lots or Residences is a part wall (“Party Wall”) The cost of maintenance, repair, alteration, improvement, and replacement of each party Wall is to be shared equally by the Owner of the Lots adjoining such Party Wall.
The Owner's right to contribution from another Owner pursuant to this Declaration is appurtenant to the land and such rights and obligations pass to the Owners' successors-in title.
If a Party Wall is destroyed or damaged by fire or other casualty, any Owner whose Lot adjoins the Party Wall may repair or restore it, and the other Owner is to immediately upon receipt of written demand, pay his or her portion of such costs to the Owner making the restoration or repair.
Regardless of the above terms and provisions, an Owner who, by his negligent or willful act, causes the Party Wall to be exposed to the elements or damaged in any manner will bear the whole cost of furnishing the necessary protection against such elements or of making the necessary repairs or restoration.
Party Walls may not be penetrated in a manner larger than appropriate to hang a normal or reasonably sized picture, painting, etc.
Penetrations for loud speakers or other improvements are prohibited.
In the event of a dispute, the aggrieved Owner will seek redress personally, and the Association will not be obligated to enforce this section on any Owner's behalf.

I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.

What is the bulk pick-up schedule for my community?

There is one 3-yard dumpster at the entrance to the community. Please help the community by breaking down any boxes or other items before placing them in the dumpster. The dumpster is emptied on Tuesday, Thursday, and Saturday.

How do I get electric and gas service?

Please contact Xcel Energy – xcelenergy.com; 800-481-4700

How do I get a mailbox key?

Please contact your local United States Postal Center for instructions on obtaining your mailbox key, or contact a locksmith if your house was purchased as a resale.

Compliance

I just received a violation notice. Who can I talk to about it?

Inquiries related to covenant violations should be directed to our Compliance Department at compliance@goodwintx.com Additional contact information is available on the notice you received.

I need to report an issue with a neighbor's home.

Please submit a request via TownSq with a picture, address of the alleged violation and any details related to the issue.

When does your compliance driver come through our community?

The schedule will vary, our compliance drivers typically visit the community monthly.

Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.

Contacts

Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

TownSq App: Submit a request via our web and mobile application.

Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM.

855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com..

Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwintx.com.

How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.

Documents

Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.

Financial

What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com

How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

CDCTA – Crestline Townhomes

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

From the web:

Login to TownSq at https://app.townsq.io/login
From the top of your home page feed, select the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code (CDCTA) in the memo section of your check.

Can I pay my assessment with a credit/debit card?

Yes, credit/debit cards are accepted through TownSq.

From the web:

Login to TownSq at https://app.townsq.io/login
From the top of your home page feed, select the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

What is my property code?

Your Property Code is CDCTA

What is the Management ID?

6587

When is my assessment due?

Your Assessment is due monthly on the first day of each month. The late date is the 15^th of each month, and the late fee of $25 plus the Admin Fee and Interest will be applied on the 16^th of each month if there is a balance due on your account.

Are there any fees associated with online payments?

When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Why does my account show a negative number?

A negative number means that you have a credit balance.

I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com.

Live Chat is available on our website at www.goodwintx.com.

Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible.

How do I update my Western Alliance payment information?

To update existing Western Alliance recurring payments, click here.

How do I cancel my Western Alliance auto draft?

To update existing Western Alliance recurring payments, click here.

What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This includes Common Area Insurance, Common Area Repairs and Maintenance, Common Area Electric, Trash Removal, Water, and Wastewater.

Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.

Insurance

My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com

Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq

How do I add my property to reflect on the insurance certificate?

Contact the Association’s Insurance Agent:

Schomburg Insurance – 720-328-4983

Owner Information

How do I update my contact information/mailing address?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com

Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.

Resales

How do I get a lender questionnaire completed?

Lender questionnaires can be ordered via Community Archives at communityarchives.com

How much does a lender questionnaire cost?

Visit the Community Archives at communityarchives.com for pricing.

Where do I obtain a resale certificate?

Resale Certificates can be ordered via Community Archives at communityarchives.com

I'm the Lender and would like to get a statement. Is there a charge for this?

A statement can be ordered via Community Archives at communityarchives.com

Rules/Regulations

What is the community's rental/leasing policy?

Declaration Article 7

Section 7.3 Leasing. The Community is intended to be an owner-occupied community. However, any Owner has the right to lease or allow occupancy of a Lot upon terms and conditions the Owner deems advisable, subject to restrictions of this Declaration, any other restrictions of record, and the following:

"Leasing" for the purposes of this Declaration is defined as regular, exclusive occupancy of a Lot by any Person other than the Owner, with or without consideration. For the purposes of this Declaration, occupancy by not more than one roommate of an Owner who occupies the Lot as his primary residence does not constitute leasing under this Declaration.

Leases will be for or of the entire Lot. There will be no subleasing of Lots or assignment of leases without prior written Association approval.

Occupancies of less than 90 days of Lots are prohibited without the Association's prior written approval, provided that the Association will not have authority to approve occupancies of less than 30 days.

All leases will be in writing and will provide that the lease is subject to the Governing Documents. The Association has the authority to require a particular lease form or addendum to implement the provisions of this section. Owners are required to provide Residents with copies of the current Declaration and Rules and Regulations.

Each Owner who leases his Lot will provide the Association, upon request, a copy of the current lease (lease amount may be redacted) and tenant information, including the names of all Residents, vehicle descriptions, including license plate numbers, and any other information reasonably requested by the Association or its agents.

All leases will state that the failure of the Resident or guests to comply with the Governing Documents is a default of the lease and this Declaration.

All leases are subject to the Association's right to remove and/or evict the Resident for failure to comply with the Governing Documents. If the Association requests that the Owner evict the Resident, and the Owner fails to commence action within 30 days of the date of the Association's written request and notice, the Association may commence eviction proceedings. If Owner fails to comply with the request to evict, the Owner delegates and assigns to the Association the power and authority to evict the Resident as attorney-in-fact on behalf of and for the benefit of the Owner. If the Association evicts the Resident, any costs, including but not limited to attorney's fees incurred and court costs associated with the eviction, will be an assessment and lien against the Lot.

All Owners who reside at a place other than the Lot will provide to the Association an email address, physical address, and phone number(s) where the Owner can be reached in the case of emergency or other Association business. The Owner is solely responsible to keep this information current.

If a Lot is leased or occupied in violation of this section or if the Owner or Resident violates the Governing Documents, the Association will be authorized, in addition to all other available remedies, to levy fines against the Resident and/or Owner, and to suspend all voting privileges.

What is the community's pet policy?

Declaration Article 7

Section 7.9 Pets.

An Owner or Resident may keep a reasonable number of generally recognized household pets, not to exceed the number permitted by governmental ordinances. A reasonable number of household pets weighing less than two pounds each may also be kept within the Residence. For purposes of this section, the following are not considered household pets: poultry, fowl, bees, pigs, venomous snakes, or animals determined in the Association's sole discretion to be dangerous animals. The Association may adopt additional Rules and Regulations to supplement this section.

No Owner or Resident may keep, breed, or maintain any pet for any commercial purpose. No structure for the care, housing, or confinement of any pet may be constructed or maintained on any part of the Common Areas. Pets must be kept on a leash and be under the physical control of a responsible person at all times while on the Common Areas. Pet owners are required to take reasonable steps to protect the health and safety of pets left outside the dwelling. Feces left by pets upon the Common Areas or Lots, including the pet owner's Lot, must be removed promptly by the pet owner or other person responsible for the pet.

Any Owner or Resident who keeps or maintains any pet within the Community is deemed to agree to indemnify and hold the Association, its directors, officers, and agents free and harmless from any loss, claim, or liability of any kind or character whatever arising by reason of keeping or maintaining the pet within the Community.

What is the community's parking policy?

Declaration Article 7

Section 7.10 Vehicles and Parking.

General. Parking is subject to the Rules and Regulations adopted by the Board. Each Lot has one assigned parking space as shown on Exhibit B to this Declaration. The Association has authority to license additional parking spaces/carports for a monthly fee determined by the Board of Directors. A condition for obtaining and retaining a license is that the Owner is in good standing with the Association and current in payment of all assessments. All parking in the Community is reserved parking. Guests must park on the public streets.

Prohibited Vehicles. Boats, trailers, jet-skis and trailers for same, oversized trailers, hauling trailers, pickup trucks over 1-ton, panel trucks, buses, vans (excluding vans used by handicapped persons, mini-vans or sport utility vehicles used as passenger vehicles), commercial vehicles (as may be defined in the Rules and Regulations), and recreational vehicles (as may be defined in the Rules and Regulations) are prohibited. Vehicles with commercial writings on their exteriors may be parked on the Common Areas only with the prior written approval of the Board. No delivery or oversized trucks are allowed in the carport and must be parked on the street. Owners will be responsible for damages to the carport caused by delivery or oversized vehicles. Emergency vehicles, as defined in the Act, are permitted in the Community. Notwithstanding the above, otherwise prohibited vehicles are allowed temporarily on the Common Areas during normal business hours for the purpose of serving any Lot or the Common Areas; provided, however, no such vehicle may remain on the Common Areas overnight or for any other purpose unless prior written consent of the Board is first obtained.

No unlicensed vehicles or vehicles with expired license plates, may be parked on the Common Areas. No stored or abandoned or inoperable vehicles of any kind may be stored or parked on the Common Areas. An "abandoned or inoperable vehicle" is defined as any passenger car, truck, motorcycle, boat, trailer, camper house trailer, self-contained motorized recreational vehicle, or other similar vehicle, which, for a period of two days or longer, does not have an operable propulsion system installed therein, has one or more flat tires, or has another condition preventing the regular and normal operation and movement of the vehicle. A vehicle will be considered "stored" if it remains in the same location in the Community for 14 consecutive days or longer without prior written Board permission.

Enforcement. The Association may elect to impose fines or use other available sanctions in accordance with requirements of the Association's covenant and rule enforcement policy. Also, subject to requirements of Colorado law as may be addressed in the Association's Rules and Regulations, the Association may tow a vehicle from the Community. If a vehicle is towed in accordance with this section, neither the Association, nor its directors, officers, or agents, will be liable to any person for any claim of damage resulting from the towing.

Declaration Article 7

Section 7.11 Vehicle Repair. Maintenance, repair, rebuilding, dismantling, repainting, or any kind of servicing of vehicles, trailers, or boats may not be performed or conducted in the Community

TownSq

What is TownSq?

TownSq is an all-in-one mobile app and website (www.townsq.com) designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:

Easily communicate with neighbors, community managers, and board members
Manage your account and pay online
Get up-to-date community news and events
Request and review status of service inquiries
Participate in community polls
Access community forms and documents

And more…

How do I register for TownSq?

Registering for TownSq is fast and easy. Follow the steps below to get started:

Using a computer please Visit TownSq, you have two options to register:

Sign up with email: Enter email address and agree to the Terms of Use by checking the box to proceed then selecting continue. A confirmation email will be sent to the indicated email address, including the next steps. The confirmation email will expire in 1 hour.

If the confirmation email isn't received, click "Resend Email" after checking your spam folder. A link will be provided in the confirmation email in the event the "Complete Sign- Up" button does not redirect to the TownSq website.

Be sure to verify the “Community account information” is correct before clicking “Confirm”

Enter Password and Confirm password

Click on Sign up

Click Explore Town Sq

Sign up with Account Number: You will be prompted to enter the following information:

• Zip/Postal code - 80120

• Account number - Your individual HOA Account Number

Once finished, check the box “I agree with the Terms of Use” and select continue to proceed.

Next, you will be prompted to choose an email address and password for your TownSq account. Once completed, you will have successfully created your account

I'm getting an error when I try to register for TownSq:

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com.

Live Chat is available on our website at www.goodwintx.com.

How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.

I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.